- Is it still safe to shop online?
Our warehouse is strictly following guidelines set out by the world health organisation and local authorities. Stringent regular cleaning and safety measures are in place to ensure safety when packing your orders.
- Will shipping and delivery times be affected at the moment?
We are working very closely with our warehouse and couriers to keep everyone up to date on any shipping delays. Having knocked on the door, the driver will then step aside to a safe distance while you retrieve your item. This will ensure the item is delivered securely rather than being left outside.
International deliveries may be delayed due to low staffing within shipping/delivery companies but we are doing all we can to ensure they leave our warehouse on time.
- What precautions are you taking?
We have taken stringent precautions at our warehouse and are being updated daily on staff, circumstances and any other important information. Our warehouse team are following strict protocol when it comes to hygiene and abiding by all government advice. Our warehouse is diligently following all government advice to protect the team during this time - taking all precautionary measures possible including social distancing, enhanced cleaning, hygiene and voluntary self-isolation where needed. Team members with their own health problems or with high-risk family at home have been offered furlough to assure their safety and well-being.
💛 Thank you for your love and continued support in this troubled time.💛